{"id":300,"date":"2017-02-15T09:37:03","date_gmt":"2017-02-15T11:37:03","guid":{"rendered":"http:\/\/maxipago.com\/developers\/?page_id=300"},"modified":"2023-02-09T11:17:00","modified_gmt":"2023-02-09T14:17:00","slug":"estorno","status":"publish","type":"page","link":"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/","title":{"rendered":"Estorno"},"content":{"rendered":"\n<p>O Estorno \u00e9 a revers\u00e3o de uma transa\u00e7\u00e3o de cart\u00e3o de cr\u00e9dito, debitando o valor do estabelecimento e devolvendo-o ao portador. O estorno \u00e9 uma opera\u00e7\u00e3o financeira e envolve outros departamentos dentro das adquirentes e por esta raz\u00e3o, em geral os estornos demoram alguns dias para serem aprovados.<\/p>\n\n\n\n<p>A tabela abaixo indica o prazo de resposta de um Estorno para cada adquirente:<\/p>\n\n\n\n<div id=\"footable_parent_3304\"\n         class=\" footable_parent ninja_table_wrapper loading_ninja_table wp_table_data_press_parent semantic_ui \">\n                <table data-ninja_table_instance=\"ninja_table_instance_0\" data-footable_id=\"3304\" data-filter-delay=\"1000\" aria-label=\"Estorno - Adquirentes\"            id=\"footable_3304\"\n           data-unique_identifier=\"ninja_table_unique_id_1872486625_3304\"\n           class=\" foo-table ninja_footable foo_table_3304 ninja_table_unique_id_1872486625_3304 ui table  nt_type_ajax_table selectable celled striped compact  footable-paging-right ninja_table_search_disabled\">\n                <colgroup>\n                            <col class=\"ninja_column_0 \">\n                            <col class=\"ninja_column_1 \">\n                    <\/colgroup>\n            <\/table>\n                    <style type=\"text\/css\" id='ninja_table_custom_css_3304'>\n                        #footable_3304  {\n        font-family: inherit;\n        font-size: 14px;\n    }\n\n#footable_parent_3304 {\r\n    overflow-y: hidden;\r\n    border-radius: .10rem;\r\n}\r\n\r\n#footable_parent_3304 .footable-header th{\r\n    background-color: sandybrown;\r\n    color: white;\r\n}\r\n#content tr td{\r\n    font-size: .9em;\r\n    padding: 4px 24px;\r\n}\r\n#content .footable-header th{\r\n    padding: 4px 24px;\r\n    text-align: center;\r\n}\r\n.nt_edit_link{\r\n    display: none;\r\n}                <\/style>\n                \n    \n    \n<\/div>\n\n\n\n\n<p>No caso das adquirentes que n\u00e3o possuem resposta online, ap\u00f3s solicitar um estorno o estabelecimento dever\u00e1 checar o status da transa\u00e7\u00e3o na maxiPago! para verificar se a opera\u00e7\u00e3o foi aprovada pela adquirente. Enquanto a adquirente n\u00e3o responde, o estorno ficar\u00e1 como pendente em nossa plataforma. Na Cielo, os estornos nos cart\u00f5es American Express s\u00f3 podem ser totais, n\u00e3o \u00e9 permitido estorno parcial.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center\"><p><strong style=\"color: #878787;\"><span class=\"has-inline-color has-colibri-color-2-color\">ATEN\u00c7\u00c3O<\/span>:<\/strong><\/p><p><strong>O servi\u00e7o de cancelamento da GetNet (vers\u00e3o 1) \u00e9 realizado apenas via portal do cliente da <a href=\"https:\/\/www.santandergetnet.com.br\/site\/index\" target=\"_blank\" rel=\"noopener\">GetNet<\/a>.<\/strong><\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"has-inline-color has-colibri-color-2-color\">Estorno \u2013 URLs Para Envio dos Dados<\/span><\/h3>\n\n\n\n<p><span class=\"has-inline-color has-colibri-color-2-color\"><strong style=\"color: #878787;\">SANDBOX<\/strong>:<\/span> https:\/\/testapi.maxipago.net\/UniversalAPI\/postXML<\/p>\n\n\n\n<p><span class=\"has-inline-color has-colibri-color-6-color\"><strong style=\"color: #878787;\">PRODU\u00c7\u00c3O<\/strong>:<\/span> https:\/\/api.maxipago.net\/UniversalAPI\/postXML<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"has-inline-color has-colibri-color-2-color\">Estorno \u2013 Exemplo de Requisi\u00e7\u00e3o<\/span><\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"xml\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">&lt;?xml version=\"1.0\" encoding=\"UTF-8\"?>\n&lt;transaction-request>\n\t&lt;version>3.1.1.15&lt;\/version>\n\t&lt;verification>\n\t\t&lt;merchantId>store-id&lt;\/merchantId>\n\t\t&lt;merchantKey>store-key&lt;\/merchantKey>\n\t&lt;\/verification>\n\t&lt;order>\n\t\t&lt;return>\n\t\t\t&lt;orderID>0A0104A3:01621AEB218F:EC41:3905FF2F&lt;\/orderID>\n\t\t\t&lt;referenceNum>Sandbox_teste_1&lt;\/referenceNum>\n\t\t\t&lt;payment>\n\t\t\t\t&lt;chargeTotal>100.00&lt;\/chargeTotal>\n\t\t\t&lt;\/payment>\n\t\t&lt;\/return>\n\t&lt;\/order>\n&lt;\/transaction-request><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Estorno \u2013 Exemplo de Retorno em Caso de Sucesso<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">&lt;?xml version=\"1.0\" encoding=\"UTF-8\"?>\n&lt;transaction-response>\n\t&lt;authCode\/>\n\t&lt;orderID>0A0104A3:01621AEB218F:EC41:3905FF2F&lt;\/orderID>\n\t&lt;referenceNum>Sandbox_teste_1&lt;\/referenceNum>\n\t&lt;transactionID>1791950&lt;\/transactionID>\n\t&lt;transactionTimestamp>1520872985&lt;\/transactionTimestamp>\n\t&lt;responseCode>0&lt;\/responseCode>\n\t&lt;responseMessage>CAPTURED&lt;\/responseMessage>\n\t&lt;avsResponseCode\/>\n\t&lt;cvvResponseCode\/>\n\t&lt;processorCode>A&lt;\/processorCode>\n\t&lt;processorMessage>APPROVED&lt;\/processorMessage>\n\t&lt;processorName>SIMULATOR&lt;\/processorName>\n\t&lt;errorMessage\/>\n\t&lt;creditCardScheme>Mastercard&lt;\/creditCardScheme>\n&lt;\/transaction-response><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Estorno \u2013 Exemplo de Retorno em de Erro<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"xml\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">&lt;?xml version=\"1.0\" encoding=\"UTF-8\"?>\n&lt;transaction-response>\n\t&lt;authCode\/>\n\t&lt;orderID\/>\n\t&lt;referenceNum\/>\n\t&lt;transactionID\/>\n\t&lt;transactionTimestamp>1509379633&lt;\/transactionTimestamp>\n\t&lt;responseCode>1024&lt;\/responseCode>\n\t&lt;responseMessage>INVALID REQUEST&lt;\/responseMessage>\n\t&lt;avsResponseCode\/>\n\t&lt;cvvResponseCode\/>\n\t&lt;processorCode\/>\n\t&lt;processorMessage\/>\n\t&lt;errorMessage> The Return amount is greater than the amount that can be returned. &lt;\/errorMessage>\n\t&lt;creditCardScheme>Mastercard&lt;\/creditCardScheme>\n&lt;\/transaction-response><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Estorno \u2013 Tabela de Par\u00e2metros<\/h3>\n\n\n\n<div id=\"footable_parent_2768\"\n         class=\" footable_parent ninja_table_wrapper loading_ninja_table wp_table_data_press_parent semantic_ui \">\n                <table data-ninja_table_instance=\"ninja_table_instance_1\" data-footable_id=\"2768\" data-filter-delay=\"1000\" aria-label=\"Estorno - Cart\u00e3o de Cr\u00e9dito\"            id=\"footable_2768\"\n           data-unique_identifier=\"ninja_table_unique_id_2104868735_2768\"\n           class=\" foo-table ninja_footable foo_table_2768 ninja_table_unique_id_2104868735_2768 ui table  nt_type_ajax_table selectable celled striped compact  footable-paging-right ninja_table_search_disabled\">\n                <colgroup>\n                            <col class=\"ninja_column_0 \">\n                            <col class=\"ninja_column_1 \">\n                            <col class=\"ninja_column_2 \">\n                            <col class=\"ninja_column_3 \">\n                    <\/colgroup>\n            <\/table>\n                    <style type=\"text\/css\" id='ninja_table_custom_css_3304'>\n                        #footable_3304  {\n        font-family: inherit;\n        font-size: 14px;\n    }\n\n#footable_parent_3304 {\r\n    overflow-y: hidden;\r\n    border-radius: .10rem;\r\n}\r\n\r\n#footable_parent_3304 .footable-header th{\r\n    background-color: sandybrown;\r\n    color: white;\r\n}\r\n#content tr td{\r\n    font-size: .9em;\r\n    padding: 4px 24px;\r\n}\r\n#content .footable-header th{\r\n    padding: 4px 24px;\r\n    text-align: center;\r\n}\r\n.nt_edit_link{\r\n    display: none;\r\n}                <\/style>\n                                <style type=\"text\/css\" id='ninja_table_custom_css_2768'>\n                        #footable_2768  {\n        font-family: inherit;\n        font-size: 14px;\n    }\n\n#footable_parent_2768 {\r\n    overflow-y: hidden;\r\n    border-radius: .10rem;\r\n}\r\n\r\n#footable_parent_2768 .footable-header th{\r\n    background-color: sandybrown;\r\n    color: white;\r\n}\r\n#content tr td{\r\n    font-size: .9em;\r\n    padding: 4px 24px;\r\n}\r\n#content .footable-header th{\r\n    padding: 4px 24px;\r\n    text-align: center;\r\n}\r\n.nt_edit_link{\r\n    display: none;\r\n}                <\/style>\n                \n    \n    \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>O Estorno \u00e9 a revers\u00e3o de uma transa\u00e7\u00e3o de cart\u00e3o de cr\u00e9dito, debitando o valor do estabelecimento e devolvendo-o ao portador. O estorno \u00e9 uma opera\u00e7\u00e3o financeira e envolve outros departamentos dentro das adquirentes e por esta raz\u00e3o, em geral os estornos demoram alguns dias para serem aprovados. A tabela abaixo indica o prazo de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Estorno - Gateway Rede! Developers<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estorno - Gateway Rede! Developers\" \/>\n<meta property=\"og:description\" content=\"O Estorno \u00e9 a revers\u00e3o de uma transa\u00e7\u00e3o de cart\u00e3o de cr\u00e9dito, debitando o valor do estabelecimento e devolvendo-o ao portador. O estorno \u00e9 uma opera\u00e7\u00e3o financeira e envolve outros departamentos dentro das adquirentes e por esta raz\u00e3o, em geral os estornos demoram alguns dias para serem aprovados. A tabela abaixo indica o prazo de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/\" \/>\n<meta property=\"og:site_name\" content=\"Gateway Rede! Developers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/maxiPago-193308344142172\/?fref=ts\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-09T14:17:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\">\n\t<meta name=\"twitter:data1\" content=\"2 minutos\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/#website\",\"url\":\"https:\/\/www.maxipago.com\/developers\/\",\"name\":\"Gateway Rede! Developers\",\"description\":\"Portal de Desenvolvedores - Gateway Rede!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.maxipago.com\/developers\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/#webpage\",\"url\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/\",\"name\":\"Estorno - Gateway Rede! Developers\",\"isPartOf\":{\"@id\":\"https:\/\/www.maxipago.com\/developers\/#website\"},\"datePublished\":\"2017-02-15T11:37:03+00:00\",\"dateModified\":\"2023-02-09T14:17:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/\",\"url\":\"https:\/\/www.maxipago.com\/developers\/\",\"name\":\"In\\u00edcio\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/\",\"url\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/\",\"name\":\"API Docs\"}},{\"@type\":\"ListItem\",\"position\":3,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/\",\"url\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/\",\"name\":\"Documenta\\u00e7\\u00f5es Online\"}},{\"@type\":\"ListItem\",\"position\":4,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/\",\"url\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/\",\"name\":\"Cart\\u00e3o de Cr\\u00e9dito\"}},{\"@type\":\"ListItem\",\"position\":5,\"item\":{\"@id\":\"https:\/\/www.maxipago.com\/developers\/apidocs\/maxipago\/cartao-de-credito\/estorno\/#webpage\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/pages\/300"}],"collection":[{"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/comments?post=300"}],"version-history":[{"count":27,"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/pages\/300\/revisions"}],"predecessor-version":[{"id":3309,"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/pages\/300\/revisions\/3309"}],"up":[{"embeddable":true,"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/pages\/276"}],"wp:attachment":[{"href":"https:\/\/www.maxipago.com\/developers\/wp-json\/wp\/v2\/media?parent=300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}